Work for a UK Leading Event Management Company
We’re a close-knit community dedicated to providing our clients with a seamless service to help them to meet their goals and objectives.
Events, marketing, design, finance and flight departments work together to create and orchestrate bespoke events, consistently exceeding clients’ expectations.
We value our work environment and want it to be a place where people enjoy spending their time. Our company values: passion, trust, unity, honesty, commitment and fun, are widely practiced across our entire workforce. No two days are the same, and you’ll have the opportunity to experience different aspects of the workplace, helping you to thrive and develop in the company.
We’re a creative bunch of people who love coming up with and sharing any innovative ideas that improve the way we go above and beyond our clients’ expectations, no matter how big or small.
Our team is made up of a variety of people with different interests, from different backgrounds, in different departments – all brought together by a shared desire to exceed client expectations and a determination to see the company succeed. We’re a friendly bunch, and as much as we enjoy work, we also love to have fun! Having taken part in charity runs, office parties and social activities, we look to implement our values into relationships developed at work as well as the work we provide for clients.
We’re dedicated to each other’s development and will always help one another where we can. You’ll be supported from the offset and whilst you’ll be focusing on your primary role responsibilities, there are lots of areas for creativity to flourish.
As one of the leading UK event management companies, First Event delivers perfectly planned events around the globe. With our own in-house Operations, Sales, Marketing, Design & Flights teams, we deliver creative integrated events for an impressive portfolio of clients over a broad spectrum, taking place around the world!
We are a forward thinking, friendly bunch with a passion for delivering success to our clients whilst having fun along the way! We live & breathe our Values of Fun, Honesty, Trust, Integrity, Passion & Unity.
No day is the same. We are not massively hierarchical and all our team members need to be confident in their abilities to manage a project with a “can-do” and “sleeves rolled-up” attitude.
The role - an overview
As an Account Manager you will be responsible for assisting in the management, smooth running & development of our client accounts, ensuring the agency process is followed and work is delivered to clients on time, to a high standard.
Your role is to grow your accounts and make sure they are managed to perfection following the First Event high standards set out in our Best Practice.
You own your accounts, you grow them and you get the best for your clients. You think ahead to look at future opportunities and work to secure them.
You know the industries your clients work in inside/out to ensure you are one step ahead.
To give you a flavour…
Our Account Managers have our mission statement at the forefront of their mind and act as the representative for their clients, working hard to maintain all aspects of their client account to ensure success.
Our Account Managers have a sharp eye for detail, driving best practice with agreed objectives and development plans, so nothing gets past them.
Our Account Managers are at ease building strong relationships with all parties who are involved in their project from their clients, colleagues and suppliers, right through to making friends with the delegates.
Our Account Managers run a tight ship, supporting their colleagues in managing existing accounts effectively and profitably and they’re always on hand with constructive guidance and advice for junior members of the team.
Some of your responsibilities
Profitably manage all financial aspects of your accounts to meet pre-agreed targets and operate within budget. Figures are to be regularly updated to finance on all projects that you and your project team are looking after.
Proactively manage client accounts by being the day-to-day lead but also helping identify and drive the business development opportunities within the account.
Manage your client and their expectations at every step of the way to ensure you are one step ahead of the game. The aim is for them to view you as an extension of their team and business.
Create innovative solutions & proposals to exceed your clients brief and their expectations! Attending and being a part of the sales pitch to bring the proposal to life and win the business!
Negotiating! We strive to achieve value for money for our clients so it is key to build successful relationships with our suppliers & third parties.
Manage the day to day project deliverables, providing a high standard of client service at all times.
Demonstrate a solid understanding of Incentives & Conferences both UK and Overseas.
Provide effective leadership and direction to those who report to you on a project, sharing knowledge and insight where possible
Be an impactful deputy for the team in the absence of the Senior Account Managers.
Be a “Best Practice Ambassador” by helping to implement and follow streamlined, quality practices. You will add value and contribute to the continued success and growth of the business by continually seeking and suggesting improved ways of working.
Here comes the science bit… Health & Safety, Risk Assessments, GDPR and Contingency Planning are all compulsory part of the plan. It’s your job to make sure these are done correctly and you lead by example.
Account Manager Personal Specification
- Comfortable building strong relationships and happy to converse with clients at all levels and negotiate well with suppliers.
- Possess the ability to rise to the challenge of working in a busy, fast paced environment, dealing with multiple tasks and deadlines on a daily/ weekly basis. Organisation skills and attention to detail are a must.
- Demonstrate great written and verbal communications skills, be able to think strategically, operate collaboratively with a high level of interpersonal management.
- Working within a small(ish) agency it’s crucial to be a team player and have the ability to communicate to all members of the team (junior and senior) and cross-department.
- Possess strong project management skills.
Interested? Please email firstname.lastname@example.org for more information!