Enhancing Event Experiences with AI-Driven Insights

The data that AI provides can bring endless benefits and opportunities to the way we plan and execute events, both in the moment of the experience and long after the event concludes. But rather than being used as a way to replace the human element of making connections, AI-driven insights achieve the opposite: they allow the human element of your brand to take centre stage. 

Let’s take a look at how you can leverage AI-driven insights to enhance your event experience and foster strong, human connections between your brand and your audience.  

Create data-driven, engaging experiences 

One of the biggest benefits that AI data can bring to your event experience is taking the guesswork out of your event planning. Armed with these data-driven insights, find out exactly what your attendees want from your event, and create: 

  • Personalised experiences: Across every stage of your attendee experience, leverage AI insights to design a personalised journey that adds value to each attendee. For example, create personalised agendas for each attendee based on their preferences, and send custom welcome messages and communications across different touchpoints. 
  • Engaging, relevant content: Use AI-driven, targeted segments to send specific email marketing campaigns to your audience in the run-up to and after your event. With more targeted marketing campaigns, reveal a more detailed understanding of how your audience is responding to your event messaging. 

Seamless and intuitive experiences 

AI insights allow brands to facilitate and streamline every element of the attendee experience. Teams that harness AI innovation can benefit from:  

  • Meeting attendee needs in real-time: Using tools like AI-powered chatbots, quickly generate answers to attendee problems, and allow your audience to focus on immersing themselves in your brand experience. Similarly, AI-powered sentiment recognition tools give brands real-time insights into how their audience is responding to event content. Alter your content and delivery at the moment to sustain attendee engagement and elevate your event. 
  • Creating optimised environments: Based on attendee preferences and behaviours, AI tools can predict the flow of footfall to help create optimised event layouts, and recommend optimal use of space and resources. Similarly, it can be used to optimise schedules and agenda management, great for multi-track events in particular. 

Informing future strategies 

Arguably one of the most powerful ways that AI can enhance event experiences is the data it provides to enhance future event planning. You can use AI innovation to: 

  • Collect rich data: Audience sentiment, dwell time, footfall, digital engagement. These are just a select few examples of the kinds of data that AI can track and collect across your event experience. These tools allow brands to go beyond the feedback form and unearth the truth behind their attendee experience.  
  • Streamline analytics: With all of this rich data having been collected, the next step is to unearth the analytics. A job that previously would have taken weeks and a team of expert data analysts, AI can sift through the wealth of information and highlight the top-line recommendations and insights, both about your audience and how you can better respond to their needs in your future event strategy. 
  • Implement with confidence:  Armed with AI-driven insights and recommendations about your audience and the success of your event, tailor your future event strategy through relevant and up-to-date data. Refine your focus, personalise your experiences, and communicate with your audience, using your previous event data to reinforce your decision-making. 

Ready to bring AI innovation to your future event strategy? 
Get in touch with the team at First Event to discover how we can utilise AI technology to enhance your attendee experiences.